Stop is always one press away. Here is what happens after it, and the fix for every place people get stuck.
Stop and Pause go through at once, whatever else is happening. Nothing in ARC holds them back.
Pause or Stop
- Pause (the robot): it finishes its trip, then skips your turns. Start it again from the same card.
- Stop: closes every trade at once. A Stop never pays ARC's fee, so the close always goes through.
- Delta Neutral's Stop closes both sides of every market, on both exchanges, together.
Take your money out
After Stop, your money is in your own accounts: RiseX, and Hyperlink or PopDEX for Delta Neutral. ARC never holds it.
- From RiseX, you withdraw on rise.trade. In ARC, open the money window and press Open RiseX. Connect the same wallet there, withdraw, and sign once. The USDC goes to that wallet on Arbitrum, and RiseX keeps $1 per withdrawal. Not there after 30 minutes? Open a ticket with RiseX.
- From Hyperlink: open ARC's money window and press Withdraw.
- Withdrawals are signed by your wallet only. ARC's keys can't move your money anywhere.
Fixes, one by one
Start or Continue stays grey on the first step
Your RiseX account holds less than the amount you picked. The line under the amount says how much: "Your RiseX account holds $250. Deposit $150 more to start with $400." Deposit the difference (Guide 1, where the deposit comes from), wait 3 to 5 minutes, and the key wakes up by itself.
I sent USDC to RiseX and it never showed up
RiseX credits its deposit address only once it holds $20 or more, and only USDC on Arbitrum. Sent $19? Send $1 or more to the same address and all of it shows up. Sent on another network? It has not reached RiseX. Deposit from ARC's RiseX window instead: it sends the right coin on the right network for you.
My deposit or withdrawal has been on its way for over 30 minutes
RiseX usually shows a deposit in 3 to 5 minutes. After 30 minutes, a deposit or a withdrawal is late: open a ticket with RiseX (Technical Support, then My Issue) and quote your wallet address. RiseX finds the money by that address.
The robot stopped after a week
The robot's key on RiseX lasts 7 days. Before it runs out, the robot closes its trades, without ARC's fee. Press Renew key on the robot's panel before then to give it another 7 days. If it already stopped, open Lean + Volume Bot and sign a new key. The robot's history stays as it was.
Bitcoin is greyed out on Perps
While the robot runs, Bitcoin on that RiseX account is the robot's. RiseX holds one Bitcoin position per account, so your own trade would net against the robot's. To trade Bitcoin yourself, stop the robot first, or trade Bitcoin on another exchange.
The other strategy cards are locked
Your RiseX account runs one strategy at a time. The card that runs says so. Stop it, wait for its trades to close, and the other cards open again.
My wallet asks me to switch to the RISE network
That is right. ARC's key, ARC's fee and your stops are signed on the RISE network, RiseX's own. They are free: no gas, and nothing leaves your wallet.
"Your agreement was not saved"
ARC's server did not answer in time, and nothing was moved. Press Agree again.
"We can't read your accounts right now"
ARC could not reach RiseX or Hyperlink for a moment. Nothing can start until it does, and ARC keeps trying. Wait a minute, then press Check again.
Delta Neutral says Hyperlink is short
The Hyperlink row offers the move for you, from wherever your money is: your wallet, Hyperliquid, or spare money on RiseX. It shows what the move costs before you press. A gap under $5 can cost more to move than it adds: the row says so, and offers to start a little smaller instead.
Still stuck?
Message @TheARCTERMINAL on X with your wallet address and the step you are on.